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Privacy Policy

Last updated: February 2026

At Vitis-import, protecting personal information is a priority. This Privacy Policy explains in a clear manner what personal information we collect, how we use it, with whom it may be shared, and the rights you have, in accordance with applicable laws in Québec, including Law 25.

This policy applies to individuals who interact with Vitis-import, including through our website, by email, by phone, on social media, or within the context of a business relationship.

Personal Information We Collect

We collect only the information necessary for our activities.

Depending on the situation, this may include:

a) Information provided directly

  • First and last name
  • Company name
  • Email address
  • Phone number
  • Mailing address (billing or delivery)
  • Content of your communications (contact form, emails, phone calls, meetings)

b) Transaction-related information

  • Information required to prepare quotes and estimates
  • Order details
  • Billing and delivery information
  • Payment information (processed securely; we avoid storing credit card information beyond the payment transaction)

c) Information collected automatically on the website

When you visit our website, certain technical information may be collected, including:

  • IP address
  • Browser type
  • Pages visited
  • Interactions with the website

This data is generally collected through cookies or analytics tools.

Use of Personal Information

We use your personal information mainly to:

  • Respond to your requests and communications
  • Prepare quotes and proposals
  • Process orders, deliveries, and billing
  • Manage business relationships and customer service
  • Send informational communications or newsletters when you have provided consent (you may unsubscribe at any time)
  • Improve our website and services
  • Comply with legal obligations (e.g., accounting and tax requirements)

We do not use your information for other purposes without your consent, unless permitted or required by law.

Sharing of Personal Information

Vitis-import does not sell or rent personal information.

We may, however, share certain information with:

a) Internally

Authorized members of our team, according to their roles (sales, customer service, accounting, logistics), and only when necessary.

b) Service providers

Partners who assist us in our operations, such as:

  • Shipping and delivery providers
  • Website hosting and IT services
  • Newsletter platforms
  • Payment solutions

These providers are required to protect the confidentiality of the information and use it solely for the services provided.

c) Legal authorities

When required by law or as part of a legal process.

Transfers of Information Outside Québec

Some service providers may host or process information outside Québec (and sometimes outside Canada).

In such cases, we take reasonable measures to ensure adequate protection of personal information, including contractual safeguards and the selection of reputable providers.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal requirements.

For example:

  • Financial documents are retained for the periods required by law
  • Contact information and communications are retained as long as necessary for the business relationship

Once the retention period has ended, information is securely destroyed or anonymized.

Cookies and Similar Technologies

Our website may use different types of cookies:

Essential cookies

Necessary for the proper functioning of the website (e.g., language, security, navigation).

Analytics cookies

Used to measure website traffic and improve user experience (e.g., page view statistics).

Marketing cookies (if applicable)

Used to measure certain campaigns or interactions.

You may manage your cookie preferences through a consent banner (if enabled) and/or your browser settings.

Security of Personal Information

We apply physical, administrative, and technological security measures appropriate to the nature of the information, including:

  • Restricted access to data
  • IT security measures
  • Internal confidentiality best practices

In the event of a privacy incident presenting a serious risk of harm, we will notify affected individuals as well as the Québec Commission d’accès à l’information, as required by law.

Your Rights

Under applicable laws, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent (e.g., communications)
  • Request deletion of certain information, where permitted
  • Request data portability in certain circumstances

To exercise your rights, please contact us using the details below. Identity verification may be required.

Person Responsible for Personal Information Protection

The person responsible at Vitis-import is:

Ms. Suzie Mallette
Email: [email protected]
Phone: +1 (438) 884-5477

Address:
Vitis-import
1700 13e Rang
Orford, Québec, Canada
J1X 7L9

Policy Updates

This policy may be modified to reflect changes in our practices or legal requirements.